This Carrier Resource Guide provides key information about working with Markel, including policy servicing details and other important resources. When contacting the carrier, always include your policy number.
Access availability
Direct appointment | Market access appointment | Placement Desk |
✅ | ❌ | ✅ |
Appetite
Coverages available to quote with Bold Penguin:
| In Terminal | Off Platform | Placement Desk |
General liability |
|
| |
Workers' compensation |
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In Terminal - Can be quoted in the Bold Penguin Terminal
Off Platform - Can be quoted on the carrier's portal with a direct appointment or Bold Penguin market access appointment
Placement Desk - Can be quoted using the Bold Penguin Placement Desk
Appetite guides:
Visit Markel’s Portal (mPortal) for more information about specific programs, forms, and useful trainings.
Placement Desk information
Pie can be accessed through the Bold Penguin Placement Desk by completing an application in the Bold Penguin Terminal and Requesting Placement, or by contacting the Placement Desk directly.
Note: Placement Desk is available exclusively to customers with a full-access (paid) Terminal subscription.
Placement Desk contact information:
Phone: (614) 368-7400
Hours: Monday through Friday, 8 a.m. to 6 p.m. ET.
Commission information:
See the Commissions dashboard in the Bold Penguin Terminal.
Contact Information
Phone:
Policy Servicing: 800-446-6671
Audit/Claims: 888-500-3344
General Claims: 800-362-7535
Cyber Hotline: 844-462-7535
Hazardous Spill Line: 855-442-5246
Email:
Audit: auditdepartment@markel.com
Small Biz Claims: FROI@markel.com
General Claims: newclaims@markel.com
Hours of Operation:
Monday through Friday, 8:30 a.m. – 5:00 p.m. ET