1. Your Access Point Always use: terminal.boldpenguin.com Tip: Bookmark this page for easy access!
2. First Time Logging In? You must click the Activate Account link in your initial welcome email. This link is unique to you and is required to set your permanent password. *If you cannot locate your welcome email, feel free to reach out to our support team, and they can send a password reset so you can log in.
3. Your Credentials
Username: Always use the email address you used when you originally signed up for Bold Penguin.
Password: This is the password you created during the "Activation" step.
4. Troubleshooting Tips
Use Chrome: The Terminal is optimized for Google Chrome.
Clear Your Cache: If the page isn't loading correctly, try opening it in an Incognito window (Ctrl+Shift+N on Windows or Cmd+Shift+N on Mac).
Still Stuck? If you have issues logging in after following these steps, please contact our technical support team directly at support@boldpenguin.com or your dedicated Customer Success Manager.
5. What’s Next After Login? To move from "Logged In" to "Ready to Quote," ensure you've completed:
Account Setup Tasks: Found in your home dashboard in the Terminal:
Add Carriers: Activate and/or request carrier appointments to expand your market access.
Compliance Questions: Submit the Compliance Questionnaire to be reviewed by Bold Penguin’s compliance team.
Agency Documents: Upload the necessary documents needed for quote and bind functionality.
Commission Payout Setup: Link your bank via Plaid or email ACH@boldpenguin.com for an ACH DocuSign.
Need a hand? Contact support at support@boldpenguin.com or use the Chat feature inside the Terminal for live support.