This Carrier Resource Guide provides key information about working with Hiscox, including policy servicing details and other important resources. When contacting the carrier, always include your policy number.
Access availability
Direct appointment | Market access appointment | Placement Desk |
✅ | ✅ | ❌ |
Appetite
Coverages available to quote with Bold Penguin:
| In Terminal | Off Platform |
BOP |
| |
Cyber liability |
| |
General liability |
| |
Professional liability |
| |
Workers' compensation |
|
In Terminal - Can be quoted in the Bold Penguin Terminal
Off Platform - Can be quoted on the carrier's portal with a direct appointment or Bold Penguin market access appointment.
Appetite resources:
Market access appointment information
Timeline: Expedited activation to quote; 48 hrs approval to bind.
Processing: Begins only after Bold Penguin compliance review is approved.
Appointing States: Available to agencies domiciled in all 50 U.S. states.
Commission information:
See the Commissions dashboard in the Bold Penguin Terminal.
Portal access and user setup:
Each Terminal user needs to set up an account with Hiscox: How to create a Hiscox account
The agent who originally signed up for the Bold Penguin Terminal and requested a sub-appointment with Hiscox through Bold Penguin is automatically set up with a Hiscox account.
Contact information
Phone:
Agent Support and Policy Servicing: 1-855-740-2340
Email:
Agent Support and Policy Servicing: partnercontact@hiscox.com
Online:
How to add Hiscox Cyber to an existing policy:
Bundle midterm: The Hiscox service center will change the expiration date of the new quote to match the existing policy date. (Bundle credit may be available).
A new policy will be short-termed, and billing will be matched.
Agents can contact the service center directly for assistance:
Phone: 1-855-740-2340
Email: partnercontact@hiscox.com