This Carrier Resource Guide provides key information about working with Travelers, including policy servicing details and other important resources. When contacting the carrier, always include your policy number.
Access availability
Direct appointment | Market access appointment | Placement Desk |
✅ | ❌ | ✅ |
Appetite
Coverages available to quote with Bold Penguin:
| In Terminal | Off Platform | Placement Desk |
BOP |
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Commercial auto* |
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General liability |
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Property |
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Workers' compensation |
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Umbrella |
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In Terminal - Can be quoted in the Bold Penguin Terminal
Off Platform - Can be quoted on the carrier's portal with a direct appointment or Bold Penguin market access appointment
Placement Desk - Can be quoted using the Bold Penguin Placement Desk
Market access appointment information
Travelers is no longer available for new Market Access appointments through Bold Penguin. Agencies can access Travelers via the Placement Desk.
The training resources listed below are intended only for currently appointed Travelers agencies.
Request Live Quote Training (1:1 Quote Help on Your Account)
Self-paced eLearning (videos)
Commission information:
See the Commissions dashboard in the Bold Penguin Terminal.
Portal access and user setup:
The Agency User Administrator (typically the agency Principal unless someone else within the agency is designated) can add users by going to Travelers' portal and navigating to: Agency Tools > User Administration > Add User.
Placement Desk information
Travelers can be accessed through the Bold Penguin Placement Desk by completing an application in the Bold Penguin Terminal and Requesting Placement, or by contacting the Placement Desk directly.
Note: Placement Desk is available exclusively to customers with a full-access (paid) Terminal subscription.
Placement Desk contact information:
Phone: (614) 368-7400
Hours: Monday through Friday, 8 a.m. to 6 p.m. ET.
Commission information:
See the Commissions dashboard in the Bold Penguin Terminal.
Contact Information
Phone:
Customer Service: 1-844-269-0339 (General, Billing, Claims, Endorsements, Renewals)
Email:
Policy Servicing & General Inquiries: TravelersSelect@travelers.com
Hours of Operation:
Monday through Friday, 8:00 a.m. – 7:00 p.m. ET