This Carrier Resource Guide provides key information about working with CNA, including policy servicing details and other important resources. When contacting the carrier, always include your policy number.
Access availability:
Direct appointment | Market access appointment | Placement Desk |
✅ | Consideration is available for agents with strong CNA production via the Placement Desk. | ✅ |
Appetite
Visit CNA Central for the most up-to-date appetite guides and resources.
Coverages available to quote with Bold Penguin:
| In Terminal | Off Platform | Placement Desk |
BOP |
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Commercial auto* |
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General liability |
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Professional liability |
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Property |
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Workers' compensation |
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Umbrella |
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In Terminal - Can be quoted in the Bold Penguin Terminal
Off Platform - Can be quoted on the carrier's portal with a direct appointment or Bold Penguin market access appointment
Placement Desk - Can be quoted using the Bold Penguin Placement Desk
Market access appointment information
CNA is no longer available for new Market Access appointments through Bold Penguin. Agencies can access CNA via the Placement Desk.
The information listed below is intended only for currently appointed CNA agencies.
Commission information:
See the Commissions dashboard in the Bold Penguin Terminal.
Portal access and user setup:
To request additional CNA Central user logins for your CNA market access appointment, please contact support@boldpenguin.com.
Bold Penguin will add the additional users on your behalf. Once complete, the new user(s) will receive an email invitation to log into CNA Central and update their password.
Individuals must each have their own login to CNA Central.
Placement Desk information
CNA can be accessed through the Bold Penguin Placement Desk by completing an application in the Bold Penguin Terminal and Requesting Placement, or by contacting the Placement Desk directly.
Note: Placement Desk is available exclusively to customers with a full-access (paid) Terminal subscription.
Placement Desk contact information:
Phone: (614) 368-7400
Hours: Monday through Friday, 8 a.m. to 6 p.m. ET.
Commission information:
See the Commissions dashboard in the Bold Penguin Terminal.
Contact information
Phone:
General Support: 1-800-CNA-HELP (1-800-262-4357)
Claims: 1-833-FNOL-CNA (1-833-366-5262)
Claims Fax: 1-877-291-2019
Audit Servicing: 800-847-2736
Agency Bill: 855-262-2345
Direct Bill: 877-276-7507
Workers’ Comp Pay-As-You-Go: 866-210-9610
CNA Central Support: 1-877-574-0540
Technical Support: 800-262-4357 (Option 1) Password Resets: Option 3 → Option 1
Online Quoting Assistance: 1-800-262-4357
Email:
General Support: cna.help@cna.com
Endorsements (standard & rush): ciet@cna.com (use “Rush” in subject line if urgent)
Endorsement Status Questions: ciet@cna.com (use “Follow up” in subject line)
Policy Cancellation: fsrmail@cnacentral.com
Loss Runs: fsrmail@cnacentral.com
Audit: cnapremiumaudit@cna.com
Agency Bill: ciagencybill@cna.com
Direct Bill: cidirectbill@cna.com
Claims: reportclaim@fnolcna.com
CNA Central: CIC@cnacentral.com
Online:
CNA Connect (BOP) Online Processing: CNA Central
Claims Reporting: CNA Claims Reporting
Hours of Operation:
Standard business hours