This Carrier Resource Guide provides key information about working with biBerk, including policy servicing details and other important resources. When contacting the carrier, always include your policy number.
Access availability
Direct appointment | Market access appointment | Placement Desk |
✅ | ✅ | ✅ |
Appetite
Coverages available to quote with Bold Penguin:
| In Terminal | Off Platform | Placement Desk |
BOP |
| ||
Commercial auto* |
|
| |
General liability |
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Professional liability |
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Workers' compensation |
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Umbrella |
|
In Terminal - Can be quoted in the Bold Penguin Terminal
Off Platform - Can be quoted on the carrier's portal with a Bold Penguin market access appointment
Placement Desk - Can be quoted using the Bold Penguin Placement Desk
*In specific states, Commercial Auto must be bundled with another line of business.
To view current appetite resources, training videos, and FAQs, visit:
If you need assistance after reviewing the above material, please email PartnerAgentService@biBERK.com or call 1-855-430-7220. Please note that all submissions must be made through BSP and should not be submitted via phone call.
Market access appointment information
Timeline: 7-14 business days.
Processing: Begins only after Bold Penguin compliance review is approved.
Appointing States: Available to agencies domiciled in all 50 U.S. states.
Eligibility:
biBERk does not accept shared email addresses. Each BSP user must have a unique email address for sub-appointment activation.
All agents interested in quoting with biBERK must attend a training on biBERK's Service Portal (BSP) within 30 days of sub-appointment activation. REGISTER HERE.
Commission information:
See the Commissions dashboard in the Bold Penguin Terminal.
Portal access and user setup:
Individuals must each have their own login to biBerk's BSP portal.
To request additional BSP logins for your biBerk sub-appointment, please contact support@boldpenguin.com.
Bold Penguin will request the additional logins on your behalf and coordinate with biBerk. Once complete, the new user(s) will receive an email invitation directly from biBerk, prompting them to sign in via Microsoft Authentication.
Placement Desk information
biBerk can be accessed through the Bold Penguin Placement Desk by completing an application in the Bold Penguin Terminal and Requesting Placement, or by contacting the Placement Desk directly.
Note: Placement Desk is available exclusively to customers with a full-access (paid) Terminal subscription.
Placement Desk contact information:
Phone: (614) 368-7400
Hours: Monday through Friday, 8 a.m. to 6 p.m. ET.
Commission information:
See the Commissions dashboard in the Bold Penguin Terminal.
Contact Information
Phone:
Agent support (policy servicing & billing): 1-855-430-7220
Claims: 1-844-472-0966
Email:
Agent support (policy servicing & billing): PartnerAgentService@biBERK.com
Policy cancellations & inclusion/exclusion documents: Policyservices@biberk.com
Cancellations cannot be requested through conversations.
biBerk login and technical issues: TechnicalHelpForAgents@biBerk.com
Underwriting documents: underwriting@biberk.com
To be used only to send documents requested by underwriting; not to be used to replace the conversations tab.
Claims: Claims@biBERK.com
Cancellations: Service@biBERK.com
*Please note that biBerk does not offer a direct underwriting contact. Any requests need to be addressed in the Conversations section or by calling their Partner Support Line at 1-855-430-7220.
biBERK monthly webinars
Onboarding webinars - Every third Thursday at 1:00 p.m. ET
Participate in a Zoom webinar designed to provide essential training for both new appointees and those needing a refresher. Elevate your proficiency in accessing and quoting policies through the biBERK Service Portal (BSP).
To ensure continuous portal accessibility, new BSP users are required to complete this training within the first 30 days of establishing BSP access.
Follow biBERK Carrier Connection on LinkedIn for real-time biBERK updates:
Note: Underwriting will decline all submissions that are insured with biBERK sister companies, as they are not allowed to compete.
NOTICE from biBERK: security protocols
NOTICE from biBERK: security protocols
The security restrictions listed below apply to agent accounts used to access biBERK's Service Portal (BSP).
Logins are only allowed from U.S. locations
The use of anonymizer proxies or similar services is not allowed, as it can change your source IP address/location and can cause your account to be locked.
It is required that you have multi-factor authentication (MFA) enabled on all of your accounts.
Accounts that have not been used in 6 months will be disabled.
biBERK reserves the right to disable accounts that are violating biBERK's security standards. Repeated violations or misrepresentation may result in permanent access removal for an agency or agent.
Questions regarding biBERK's security restriction should be directed to the biBERK Partner Agent Service Team at PartnerAgentService@biberk.com.