This Carrier Resource Guide provides key information about working with AmTrust, including policy servicing details and other important resources. When contacting the carrier, always include your policy number.
Access availability
*Direct appointment | Market access appointment | Placement Desk |
✅ | ❌ | ✅ |
*If you signed up for a new Bold Penguin Terminal on or after June 1, 2026, or if you are using a Carrier Referral Terminal, the direct-appointment activation flow is not currently available on your Terminal.
Appetite
Coverages available to quote with Bold Penguin are listed below, by enrollment type.
Direct appointment:
| In Terminal |
Workers' compensation |
Placement Desk:
| In Terminal |
Workers' compensation |
In Terminal - Can be quoted in the Bold Penguin Terminal
Placement Desk information
AmTrust can be accessed through the Bold Penguin Placement Desk by completing an application in the Bold Penguin Terminal and Requesting Placement, or by contacting the Placement Desk directly.
Note: Placement Desk is available exclusively to customers with a full-access (paid) Terminal subscription.
Placement Desk contact information:
Phone: (614) 368-7400
Hours: Monday through Friday, 8 a.m. to 6 p.m. ET.
Commission information:
See the Commissions dashboard in the Bold Penguin Terminal.
Contact Information
Phone:
Customer Service & Payments: 877-528-7878 (payments, quotes, general inquiries)
Billing Direct: 866-513-5650
Claims Direct: 888-239-2909
Email:
Audits: audits@amtrustgroup.com
Audit Disputes: disputes@amtrustgroup.com
Billing Questions: amtrustar@amtrustgroup.com
Hours of Operation:
Monday through Thursday, 8:00 a.m. – 8:00 p.m. ET
Friday, 8:00 a.m. – 7:00 p.m. ET