Commonly Asked Questions
44 articles
User permissions: Principal vs. Agent
Bold Penguin's Terms of Use
Bold Penguin's #bindislife Contest & Monthly IncentiveLearn more about our 2 ways to win with #bindislife (Fall 2025)
What happens if I decide not to renew my Bold Penguin Terminal subscription?
Will we receive a Bold Penguin agency code?
Can I share a link that allows my customer to start an application?
How do I pull a report of my active policies?
Does an annual subscription follow the calendar year or my sign-up date?
Are Bold Penguin sub-appointments an additional cost above the Terminal subscription?
I am interested in the Exchange and/or Storefront. How do I receive more information on these products?
Can we use a premium finance company for policies bound through Bold Penguin sub-appointments?
Is there a Bold Penguin mobile app?
Am I able to quote personal lines on the Terminal?
How do I add a new user to the Terminal?
How do I update my credit card (payment method) for my Terminal subscription?
Can I add broker or policy fees to quoted premiums?
Cancelling your Bold Penguin Terminal
Bold Penguin Terminal FAQsAll of your Frequently Asked Questions
HawkSoft + Bold Penguin Integration FAQs
How to set up the
HawkSoft + Bold Penguin integration
How to reactivate your Bold Penguin Terminal subscription
NowCerts One-Click Integration GuideFollow these steps to integrate NowCerts with the Bold Penguin Terminal
What are the E&O insurance requirements for an agent writing business through a Bold Penguin sub-appointment?
If we terminate our Bold Penguin Terminal subscription, what happens to our renewals? Do we continue to receive commissions?
How do I update my appointment status from a sub-appointment to a direct appointment in the Bold Penguin Terminal?
Are coverage limits different through sub-appointments as compared to direct
appointments?
Do we have to go through a separate sub-appointment process for each carrier?
If I already have a sub-appointment through another wholesaler, can I use that sub-appointment to quote that carrier on the Terminal?
Who handles policy servicing for policies placed through sub-appointments?
If we don't have appointments in certain states, can we access other states through Bold Penguin?
Are there any profit-sharing bonuses for hitting annual targets or loss ratio penalties?
Are there any production requirements for sub-appointments?
How can I access carrier policy forms?
What is the process for policy renewals?
How to become appointed with RT Specialty and activate the Connector
How do I get a direct appointment with a carrier on the Bold Penguin Terminal?
How do I add additional carrier appointments to my Terminal?
How many admitted carriers are in the Bold Penguin Terminal?
How to create a Hiscox account upon receiving a quote
Why can I not see my previous biBerk policies in BSP (biBerk Service Portal)?
Carrier BOR Processes